Terms of Use

Welcome to the website of the online shop hhstore.gr and hellenicheritagestore.gr of the Hellenic Organization of Cultural Resources Development (H.O.C.RE.D.). The Organization is a Legal Entity governed by Public Law with registered head office in Athens and branches all over Greece – Head Office: 57, El. Venizelou (Panepistimiou) Street - P.C.: 10564, Tax Id. No.: 090012197, A’ Tax Office of Athens, Telephone: 2103722500, e-mail address: ............., e-shop telephone: ............. opening hours: 09:00’ – 21:00’ (hereinafter referred to as “H.O.C.RE.D.”). H.O.C.RE.D. belongs to the General Government Entities and it is governed by Law 4761/2020.

hhstore.gr is the official online shop selling products and services of archaeological sites, museums that operate under the responsibility of the Ministry of Culture and Sports.

The following terms and conditions cover exclusively any sale of products and / or services made through the online shop of H.O.C.RE.D., which is available on the website hhstore.gr and hellenicheritagestore.gr (hereinafter referred to as the "E-shop"). Any User who visits and carries out a transaction with the online shop or makes use of the services of the online shop (hereinafter referred to as the "Customer" or "User" respectively) shall be deemed to consent to and unconditionally accept the terms and conditions set out herein, without any exception whatsoever. If a User does not agree with these terms and conditions, he / she must refrain from using the online shop and from carrying out any transaction with it. H.O.C.RE.D. reserves the right to change the terms of use at any time.

A) General Terms and Conditions

1. Information & Products

H.O.C.RE.D. is committed to ensuring that the information listed on the online shop, as regards the identity and details of both H.O.C.RE.D. and its suppliers, but also as regards the main characteristics of the products or services available through the online shop, is true, accurate and complete. H.O.C.RE.D. reserves its rights, and it is not bound by any technical or typographical errors, which were made by mistake or clerical error, or which are due to a force majeure event and which will be corrected by H.O.C.RE.D. as soon as H.O.C.RE.D. becomes aware of them.

2. Limitation of Liability

H.O.C.RE.D. fully complies with the provisions of the Civil Code with regard to the sale, as well as with the provisions of Law 2251/1994 on Consumer Protection, as amended and in force.

In the context of its transactions through the online shop, H.O.C.RE.D. will inform the User / Customer based on the availability or non-availability of the products and it can under no circumstances guarantee the availability thereof. In any case, H.O.C.RE.D. undertakes to timely inform the Customer about non-availability of a product and in this case, it will bear no further responsibility.

H.O.C.RE.D. shall provide high quality services on a daily basis. Acting in good faith, H.O.C.RE.D. shall not be responsible for any product description mistake or product photography mistake or for any mistake of the product prices listed on the E-shop and it cannot ensure that there will be no mistakes due to any reason whatsoever when inserting and / or updating the description and / or the price of a product.

H.O.C.RE.D. shall bear no responsibility for any unauthorised interference by third parties with products and / or services and / or information available through the online shop.

H.O.C.RE.D. does not state in any way whatsoever that the information contained in the documents and notices published on this website is suitable for any purpose. Any such document and related graphical item shall be provided "as is" without any guarantee of any kind whatsoever.

H.O.C.RE.D. shall bear no responsibility or shall not have to pay compensation for any damage and non-pecuniary damage resulting from failure to provide support services.

H.O.C.RE.D. shall make every effort to provide high quality services, but it cannot guarantee that there will be no interruptions or errors.

3. Liability of the User

Each User is free to use the E-shop in accordance with the Law and good morals. The responsibility for the content of transactions lies solely with the User. H.O.C.RE.D. shall not make any kind of correction or shall not interfere with the data transferred by the User. The User must fill in the following fields correctly and accurately, i.e.: name, address, message, etc. on the online contact forms. The use of the E-shop is subject to Greek, European and International laws and the User agrees not to use our E-shop with the purpose of violating these laws.

In the context of the above, the User agrees and undertakes not to use the E-shop:

1. to send, publish, forward by e-mail or transmit in any other way any content that is illegal due to any reason whatsoever, infringing or harming H.O.C.RE.D. or any third party or infringing the confidentiality or privacy of any information of any person,

2. send, publish, forward by e-mail or transmit in any other way any content that offends good morals, violates social values and minor children rights etc.

3. send, publish, forward by e-mail or transmit in any other way any content that users do not have the right to transmit pursuant to the Law or according to applicable agreements / contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements);

4. send, publish, forward by e-mail or transmit in any other way any content that infringes any patent, trademark, trade secret, intellectual property rights or other proprietary rights of third parties;

5. send, publish, forward by e-mail or transmit in any other way any material that contains software viruses or any other codes, files or programmes designed to interrupt, cause damage to, destroy or constitute components for any computer hardware or software;

6. intentionally or unintentionally violate the applicable laws and in particular the Cultural Heritage Law or the provisions for protection of intellectual property;

7. harass third parties in any way whatsoever;

8. collect or store personal data about other users.

Furthermore, the User agrees that all members, partners, employees, the management, the shareholders and other associates of H.O.C.RE.D. shall not be responsible for any issue that may arise from third parties who use the E-shop. Any use contrary to the above, apart from any criminal or civil penalties, shall also entail interruption of the services provided without any notice.

4. Pricing Policy

The prices of the online shop are subject to change at any time without notice. H.O.C.RE.D. shall bear no responsibility and shall not cover any difference in the price of products purchased from a physical store of H.O.C.RE.D. in Greece in the event that the Customer subsequently ascertains that the price in the online shop is lower or vice versa.

In special cases, certain items shall be available at a discount through the E-shop, according to the relevant labels on the product details.

Please note that the beneficiaries of discount in physical stores can make purchases through the online shop without the discount.

5. Intellectual Property Rights and Industrial Property Rights and Violation of the Cultural Heritage Law

All content of the online shop, including distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc. shall constitute the intellectual property of H.O.C.RE.D. and shall be protected by the relevant provisions of Greek Law, the European Law and the international conventions or shall constitute the intellectual property of third parties that H.O.C.RE.D. has been licensed to use for its own exclusive needs and for the operation of the online shop. Furthermore, any software available for download from this server shall be considered to be the intellectual property of H.O.C.RE.D.:

(a) Such documents from this server can only be used for informational and non-commercial purposes or for private use only and they shall not be copied or placed on another computer network or distributed by other means of communication.

(b) There is absolutely no interference with the documents. Any other use is strictly prohibited by the Law, and it may entail severe civil and criminal penalties. Violators will be prosecuted.

It is strictly prohibited to copy, transfer or create any derivative work based on this content or to mislead the public about the actual provider of the online shop. The reproduction, distribution, transmission, retransmission of the material or any other use of the content in any way or means whatsoever for commercial or other purposes is permitted only upon prior written consent of H.O.C.RE.D. or any other copyright holder.

In particular, the names, images, logos and unique features of the online shop under the trademark HELLENIC HERITAGE or of third parties and their products or services shall be exclusive trademarks of H.O.C.RE.D. or of third parties respectively and they shall be protected by the relevant laws on trademarks or by the applicable legislation. The fact that they are posted on the website should under no circumstances be construed as a transfer or assignment of a licence or right to use them.

Data contained on the website relating to the true copies and / or material falling within the competence of the Ministry of Culture and Sports shall be protected by the special laws on the protection of the Greek cultural heritage and any illegal unauthorised use shall be subject to criminal and administrative sanctions.

6. “Links” to other websites

H.O.C.RE.D. does not monitor the availability, content, privacy policy, quality and completeness of the services of other websites (webEshops) and webpages, which are interconnected with its own website through “links”, hyperlinks or advertising banners. Therefore, for any problem that may occur during their use, the User must address directly to the respective websites and webpages, which bear the relevant responsibility for the provision of their services. The references to links contained on the online shop are provided for the convenience of the User and H.O.C.RE.D. does not approve, in any case, does not accept and is not responsible for the content of each link.

7. Protection of Personal Data

The protection of the Customer's personal data is governed by the General Data Protection Regulation 2016/679/EU and the applicable national and European legislative and regulatory framework for the protection of personal data in general. For more information on the use of the Customer's personal data, please read the Privacy Policy.

B) Terms and Conditions of Purchase

1. Log in

The User can make the purchase as a Visitor by filling in his / her personal data (name, billing and shipping address, contact phone number and e-mail address) in a Special Form.

2. Order. Submission and Acceptance

2.1 Submission of an electronic order - Proposal for the purchase of goods

The order of the products and / or services is submitted by filling in and sending the special Order Form available on the online shop “Add to Cart”. Before submitting the order (checkout), the Customer is notified through a special link of the terms and conditions relating to the sale of the products and / or services he / she wishes to acquire and then, he / she clicks the box indicating: "I have read and agreed to the Terms and Conditions of the website". By clicking the said box the Customer expressly and unreservedly declares that before submitting his / her order, he was notified in a clear and comprehensible manner of :

• The main characteristics of the products and / or services ordered, as described on the pages of the online shop. The Customer must check all relevant characteristics before submitting his / her order, so that he / she will not have any doubt about the characteristics and properties of the products and / or services ordered. H.O.C.RE.D. shall bear no responsibility in the event that the Customer failed to be adequately informed of the above.

• The Identity, address, telephone number and e-mail address of the online shop.

• The total price of the products and / or services of the order, including V.A.T., any other fees and all additional shipping, delivery charges or postage costs as well as any other costs. In particular, the listed prices of the products and / or services as set out on the online shop are the final prices (including the corresponding V.A.T.).

• The methods of payment, delivery, but also the time limit within which H.O.C.RE.D. undertakes to deliver the goods or to provide the services, as well as any restrictions regarding delivery and methods of payment.

• The requirements, the exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to H.O.C.RE.D., in case of withdrawal.

• In the event that no right of withdrawal is granted pursuant to the Law, the fact that the Customer will not have the right of withdrawal or, where applicable, the circumstances under which the Customer will lose the right of withdrawal.

• The fact that H.O.C.RE.D. is responsible for actual defects and lack of the agreed properties, in accordance with the provisions of Article 534 et seq. of the Civil Code.

• Where applicable, the provision of and the requirements for providing to the Customer after-sales support, after-sales service and commercial guarantees.

• The duration of the contract, where applicable, or the fact that the contract is a contract of an indefinite period of time or the automatic extension of the contract, the requirements for terminating the contract.

• Where applicable, the minimum duration of the Customer's obligations according to the contract.

• Where applicable, the terms and conditions of money deposit or any other financial guarantees (e.g. advance payment in case of pre-order, etc.) to be paid or provided by the Customer, upon request of H.O.C.RE.D..

• Where applicable, any standard interoperability of digital content with hardware and software, provided that H.O.C.RE.D. has become aware of that or can reasonably be expected to have become aware of that.

• Where applicable, the possibility of having recourse to an out-of-court dispute settlement and redress mechanism to which H.O.C.RE.D. is subject, as well as the ways of having access thereto.

• The obligation to pay upon submission of the order.

Sending the order to H.O.C.RE.D. is considered to be a proposal for the purchase of the goods ordered and a declaration of acceptance of all charges / costs described in the order.

It is explicitly noted that:

a) The shipping costs are calculated in the cart, based on the shipping details provided by the customer and such costs shall be borne by the customer separately.

b) Specific casts with special marking will be packed in special packaging at an additional cost, which shall be borne by the customer.

c) For the extra cost of special packaging, the volume and weight of the cast will be taken into account in the cart.

The Customer shall then be asked to pay the value of the order by credit / debit / prepaid card, as indicated in the Payment section.

2.2 Confirmation of receipt of an electronic order - Sale

The order shall not be binding upon H.O.C.RE.D. until the Customer receives the confirmation of acceptance of the order by H.O.C.RE.D., as described hereinafter. The order shall be considered to be received by H.O.C.RE.D. from the moment when the Customer receives a relevant update of the order status with the indication “Your order in hhstore has been received”. Order status updates shall be displayed on the User's screen and shall be sent by email to the contact email address provided by the User / Customer. The status of the order shall be constantly updated as well as when changes occur during the processing of the order. The Customer must check the “Confirmation of Order Placement” and he / she must notify H.O.C.RE.D. in writing forthwith (no later than 2 hours from the time of receipt of an electronic notification with the indication “Your order in hhstore has been received”) of any error, otherwise the data specified in the “Confirmation of Order Placement” shall apply to the Sales Agreement.

During the processing of each order that has been placed, stock availability of the products of the order shall be confirmed. In the event that the product availability or the delivery time differs from that which is indicated on the product page, the Customer shall be notified accordingly. In particular, if H.O.C.RE.D. ascertains that the product is available and that there are no errors on the online shop with regard to the pricing or the price of the products, the description thereof etc., it will confirm by e-mail the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as communicated to the Customer already before the submission of his / her order. The order shall be considered to be binding and the sale shall be considered to have been made and to give rise to claims of the contracting parties (Customer - H.O.C.RE.D.) only by sending and receiving the above e-mail with the indication “Your order has been sent” or “Your order is ready for receipt”. If there is no written notification of acceptance of the order from H.O.C.RE.D., the Customer shall be entitled to get a refund for this payment.

The shipment notification (message) shall include the tracking code of the order used by the collaborating transport company. The Customer may select the relevant link in order to track the shipment status.

Limitations of Liability: Acting in good faith and according to the fair trade practices, H.O.C.RE.D. is not obliged to accept any order and to conclude any sales agreement for products and / or services which, due to a typographical or related error, appear on the online shop at a wrong price, i.e. at a price lower or higher than the correct price for the period of time in question. If such an error in price is found in an order but only in a part of the ordered products, then the order shall be valid and shall be executed normally for the remaining products and it shall be considered to be incomplete as regards the products in which the error was found, except for the case where items in the order are similar, are to be used as a whole and function as a unit with each other and the Customer declares that the partial execution of the order does not serve his / her needs or interests, in which case H.O.C.RE.D. must cancel the entire order.

In case of incorrect dispatch of unsolicited products or services, the unreserved receipt thereof or failure to inform H.O.C.RE.D. and return the products cannot be considered as consent, acceptance or declaration of intent to purchase them. If a return of the products is requested by H.O.C.RE.D. and the Customer delays returning these products for more than seven (7) calendar days, then this refusal shall constitute a declaration of intent to purchase the items and the order shall be deemed to have been confirmed, in which case the Customer must pay their value.

3. Availability of products

Orders are accepted and executed only for the countries listed in the order form menu.

The Customer is informed about the availability of the products through indications placed on the page of each product or service on the online shop. H.O.C.RE.D. is reserved for the availability of its products, if they are not available at the time of ordering. In this case, H.O.C.RE.D. reserves the right not to accept the specific order and therefore, not to proceed with the sale. Any payments will be refunded to the Customer without undue delay, in the same manner that the Customer had chosen to pay for his / her order. If a product is labelled as Temporarily Out of Stock, this means that the product is out of stock or has been discontinued or is not expected to be received immediately.

H.O.C.RE.D. shall inform the Customer each time of the estimated delivery time of the ordered product, depending on the circumstances. In any case, H.O.C.RE.D. undertakes to deliver the ordered product within thirty (30) days from the time of execution of the sale, unless otherwise expressly communicated to the Customer, at the stage of the order (e.g. in case of special size copies). It is explicitly pointed out that H.O.C.RE.D. will inform the Customer in case of subsequent and unforeseen reasons that make the product unavailable or about the possible (new) delivery time, if there are reasons for a delayed delivery. In this case, if it is judged that the delay makes the transaction unprofitable for the Customer, the Customer shall be entitled to unilaterally cancel the order by a written statement (sent by e-mail to ..[email protected]. If the order is cancelled and the sales agreement is thus terminated, H.O.C.RE.D. must return, without undue delay, the total amount of money that the Customer has paid.

Unavailability of a part of the order: If the product unavailability concerns only a part of the ordered products of the order, the rest of the order shall be executed normally, upon relevant communication and confirmation by the Customer, with an adjustment of the transport costs, if necessary. Otherwise (in case of non-confirmation by the Customer for the execution of the rest of the order), H.O.C.RE.D. must cancel the entire order, by returning to the Customer the total amount of money he / she had paid within ... days.

4. Delivery of the order

4.1 Place of delivery

In case of payment of the order by credit/ debit/ prepaid card, the Customer must present the identification document to the courier partner upon receipt of the Product.

Delivery at the place indicated by the Customer: If the product is sent to the place chosen by the Customer, the product shall be delivered to an external delivery company - courier partner and the Customer shall be notified electronically of the fact that the product is ready for shipment. Any incorrect registration of the address by the Customer and therefore, any incorrect calculation of the shipping costs shall not be borne by H.O.C.RE.D., but by the Customer. In order to receive the order, the Customer will present to the external delivery company - courier partner the order confirmation (order code) and the shipment notification, as well as an official identification document (such as an Identity Card or Passport). If the Customer wishes to authorise a third party to receive his / her order, then the third party - authorised person must show the special authorisation to receive the specific order, duly validated by gov.gr, a Citizen Service Centre (KEP) or a police department or other Authority as well as an official document necessary to prove the identity of that person (Identity Card, passport, etc.). It is pointed out that the risk passes to the Customer upon receipt of the products and therefore, the Customer must check on receipt the products received, since with his / her signature on receipt he / she confirms that he / she has properly taken delivery of the products of his / her order. If the Customer does not take delivery of the product after having received the shipment notification and despite the relevant notification from the courier partner, H.O.C.RE.D. reserves the right to withdraw from the sale.

4.2 Delivery time

The delivery time of the products sold is specified in the order, it is confirmed upon acceptance of the order by H.O.C.RE.D. and it should not exceed thirty (30) days from the time of execution of the sale, unless otherwise expressly communicated to the Customer, at the stage of the order (e.g. in case of special size copies).

Force majeure: H.O.C.RE.D. shall not be responsible for any delays in the execution of the order (including delivery) due to circumstances that cannot be attributed to its fault or due to a force majeure event and therefore, H.O.C.RE.D. shall be entitled to an extension of the time for execution (of the order). Examples include, among others, pandemic, strikes, terrorim, war, generalised problems of suppliers' production line/ transportation/ production, exchange rate fluctuations, governmental or legislative acts of general suspension of trade, and natural disasters. If such incidents last more than two (2) months, the sales agreement may be terminated by either party without compensation. If the Customer considers that he / she no longer has an interest in the execution of the order, he / she shall be entitled to terminate the sales agreement and H.O.C.RE.D. shall be obliged to refund the price as well as any other amount of money that has been paid according to the sales agreement.

5. Payment

In order to serve the Customers in the most appropriate way, H.O.C.RE.D. offers multiple payment options for the products available on the online shop, taking into account, among other things, the time of processing of the order request and / or the time of dispatch of the product to the User. The Customer selects the payment method he / she wishes at the appropriate section of the order request form and he / she enters the necessary information, if needed (e.g. credit / debit / prepaid card details, if he / she chooses this payment method). In addition thereto, before completing the order, the Customer selects the type of document he / she wishes to be issued by H.O.C.RE.D. with regard to the specific transaction (retail receipt or invoice).

Payment is made through the competent bank.

- Payment by credit/ debit/ prepaid card: H.O.C.RE.D. accepts credit, debit and prepaid Visa and Mastercard cards issued by banks in Greece or abroad.

The website on which the Customer enters his card details is provided by the National Bank of Greece S.A. The Customer's card details are encrypted and sent to the Bank that has issued his / her card for approval of the charge. These data shall not be disclosed to any third party (not even to the supplier of the product purchased by the Customer).

All payments made using a credit / debit Card are processed through the electronic payment platform by the National Bank of Greece S.A. using TLS TLS 1.2 or TLS 1.3 encryption protocol with 128-bit (SecureSocketsLayer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Particularly, if the Customer uses a Mastercard, he / she accepts that Mastercard may transfer his / her personal data to a country outside the European Economic Area (EEA) in accordance with its binding corporate rules (MastercardBCRs) or in accordance with one of the transfer mechanisms recognized in GDPR, which provides an adequate level of protection for the transfer of such data. For more information on the exercise of your rights, please visit: https://www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html In all the above-mentioned cases, H.O.C.RE.D. shall not record or store credit card details, account numbers, etc. The user shall be solely responsible for the information entered in the payment form of the partner bank and for any action or transaction carried out through his / her account.

In the event that the User chooses to pay with a debit/ credit/ prepaid card, he / she must be able -at the time of delivery of his / her order either from the physical store of H.O.C.RE.D. or from the partner courier- to display the identification document and his / her credit/ debit/ prepaid card with which he / she has carried out the transaction. If the order is made in the name and on behalf of a company, then the credit/ debit/ prepaid card used must be corporate, that is, it must have been issued in the name of the respective company. Furthermore, upon delivery, the authorised holder of the card must be present with his / her credit/ debit/ prepaid card and his / her identification document. The customer chooses the payment method from the options available on hhstore for the specific sale. H.O.C.RE.D. reserves the right to add or remove any payment methods.

Any products to be delivered are considered to be owned by H.O.C.RE.D. until the final, full and complete payment of the price to H.O.C.RE.D.

6. Right of withdrawal from distance selling contracts

The Customer may return the products he / she has purchased from the online shop because he / she has changed his / her mind, within fourteen (14) days from the date he / she receives them. In this case, for online orders, the Customer should contact the Customer Service of H.O.C.RE.D. before returning the products by sending an e-mail to the following e-mail address:[email protected]. In particular, the Customer has the above-mentioned right to return a product he / she has purchased from the online shop without stating the reasons, on the following terms and conditions:

- (i) Within a period of fourteen (14) calendar days from delivery (in case of products) and in case of several goods ordered by the Customer with a single order and delivered separately from the time of receipt of the last one, the Customer shall be entitled to withdraw from the sale (hereinafter referred to as "Withdrawal").

- (ii) This withdrawal is unjustified, and the Customer must return the product exactly in the excellent condition he / she received it. In particular, the returned product should not have been used, it should be in excellent condition, the way it was before its sale, in its full original packaging (box, nylon, foam, etc.), without any tears or damage / alteration) and with all its content (tags, certificates, etc.). Furthermore, the return of the product shall be accepted only on the condition that the original purchase document (retail receipt, invoice) shall be presented by the person who originally purchased the product and whose details are shown on the purchase document.

- (iii) The return of the item shall be accepted only on the condition that the Customer has previously paid the costs for its return. The return of the goods to H.O.C.RE.D. shall be made through the partner company selected by H.O.C.RE.D. and the return costs shall be calculated based on the price list of the partner company [...], in accordance with the procedure to be described in the relevant field “Return Policy”.

- Alternatively, the Customer may return the items at his / her own expense to the central warehouse of H.O.C.RE.D., Address [ ].

- (iv) The declaration of withdrawal is executed in writing by completing the relevant form and by sending it to the email address[email protected] and H.O.C.RE.D. confirms in writing that it has received the declaration of withdrawal.

- (v) The Customer shall be obliged to return the products within fourteen (14) calendar days from the day when he / she notified (H.O.C.RE.D.) of the withdrawal.

- (vi) Upon receipt of the declaration of withdrawal, H.O.C.RE.D. shall be obliged to reimburse the Customer for the price it has collected. In case of debiting the Customer by a credit card, H.O.C.RE.D., provided that it has collected the price from the Bank, shall be obliged to notify the Bank of the cancellation of the transaction and the Bank shall take all steps required. Following this notification, H.O.C.RE.D. shall bear no responsibility for the time and manner of execution of the reimbursement (reversal), which shall be settled according to the agreement concluded between the issuing bank and the Customer.

- (vii) The refund of the price due to withdrawal to the Customer shall be made at the latest within fourteen (14) working days from the time when H.O.C.RE.D. received the withdrawal statement and provided that the goods have been returned timely and in an excellent condition.

- (viii) The Customer shall be responsible to compensate H.O.C.RE.D. if he / she has made use (of the items) other than that which is necessary in order to establish the nature, characteristics and functioning of the goods until the declaration of withdrawal, and H.O.C.RE.D. shall be entitled to agree with the Customer as regards the compensation.

- For questions about the return process, the Customer can also contact us by phone (telephone: 210 .............), from 09:00’ to 21:00’.

7. Exceptions from the Right of Withdrawal under paragraph 6

The right of withdrawal under Article 4 § 10 of Law 2251/1994 shall not apply:

- In cases where the price of the products has been paid in a physical store of H.O.C.RE.D. and, furthermore, the products have been received from the physical store of H.O.C.RE.D., since the sale is not considered to be a distance sale.

- Products which are not suitable for return for health protection reasons (e.g. masks, oils, etc.) or for hygiene reasons, and which have been unsealed after delivery, such as personal care articles.

- Products that have been used, e.g. have been personalised by way of registration of the device.

- Products that have been manufactured upon special order of the Customer (exact copies) and products in general that have been manufactured upon receipt of a confirmed order (Built-To-Order).

- Articles supplied in sealed packaging with a special indication, if unsealed after delivery.

8. Return - replacement

The Customer shall have the right to return the product received within the same deadline as above, namely within fourteen (14) calendar days and he / she shall have the right to request the replacement thereof with another product or the issue of a credit note, which shall be valid for a period of twelve (12) months. The return of the products for the purpose of replacing them shall not constitute an act of withdrawal on his / her part and therefore, the provisions of Article 6 of these Terms and Conditions shall not apply. It is expressly agreed that the replacement of the products shall take place if the product to be replaced shall be returned to H.O.C.RE.D. in the same excellent condition it was received by the Customer, without any damage and without any defect, sealed, complete, with the complete marking and in its packaging, together with all the necessary documents and certificates.

H.O.C.RE.D. shall check all the products before they are shipped, and it shall take all steps required so that all the products will be delivered to Customers without any defect. In very rare cases, however, it is possible to receive a product with a defect.

In the event that the product received is demonstrably defective, namely it was improperly manufactured, then the Customer may request : a) either the replacement thereof with the same or another product of his / her choice b) or the issue of a credit note, which shall be valid for a period of 12 months c) or the interest-free refund of the amount of money he / she has paid, provided that he / she shall return the defective product and shall send the relevant electronic order at the latest within fourteen calendar days ? (14) days from the receipt.

Before returning the product, it is necessary to have an electronic communication with the Customer Service of H.O.C.RE.D. – Telephone: ................. .

9. Personal data

The Customer shall fill in personal details (e.g. name, email address, phone number) in the special Order Form that can be found on the online shop, in order to submit to H.O.C.RE.D. his / her order for products of the store. H.O.C.RE.D., as the Data Controller, shall collect the information strictly necessary for the processing of the above transactions which are registered by the Customer (“personal data” or “Data”). The Customer's data shall be kept by H.O.C.RE.D. for the period of time required for the fulfillment of the sales agreement with the Customer and in any case, for a period of no more than twenty years from the termination or expiration of this agreement, as provided for by the Law with regard to the statute of limitations for claims and for settlement purposes. The tax information as well as any data required for control purposes by the Supervisory Authorities shall be retained as provided for by the applicable laws. They will then be destroyed in a safe manner, provided that data retention is no longer required in order to fulfill the above purpose or to meet the operational, tax, or accounting requirements of H.O.C.RE.D. or to defend its rights before any Court or Authority. Access to the Customer’s Data shall be allowed to the absolutely necessary staff of H.O.C.RE.D., who are committed to keeping such data confidential and to our associate companies, which process the Data as Processors on our behalf and in accordance with our orders. For more information on the processing of your personal data and exercise of your rights, please read the Privacy Policy.

10. Final provisions

Agreements concluded through the online shop shall be governed by the European and Greek law, in particular by laws regulating matters relating to e-commerce, distance selling and consumer protection. Similarly, the E-shop has been created and is controlled by H.O.C.RE.D. in Athens and the use of the E-shop, the transactions made through the E-shop and the interpretation thereof shall be made pursuant to the Greek Laws. If the User chooses to have access to the E-shop from another country, he / she shall be responsible for abiding by the laws of that country.

Any dispute arising from the contractual relationship between H.O.C.RE.D. and the Customer shall be settled by the competent courts of justice of Athens. For an out-of-court settlement of the dispute, the Customer may contact the competent bodies for out-of-court settlement of consumer disputes, e.g. the General Secretariat for Consumers of the Ministry of Development and Competitiveness (Ministry of Development and Competitiveness – Kaniggos Square, 10181, Athens, www.efpolis.gr, telephone: 1520, fax: 2103843549), the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Avenue, 114 71, Athens, telephone: 2106460734, fax: 2106460414), the Committees for Amicable Settlement of Consumer Disputes (Article 11 of Law 2251/1994) with registered head offices in the Municipalities of Greece.

Directive 2013/11/EU, which was transposed into the Greek law by the Joint Ministerial Decision 70330/2015, now also provides for the possibility of online dispute resolution for consumer disputes using the ‘AlternativeDisputeResolution’ procedure throughout the European Union. If the Customer has a problem with a purchase made through the online shop and he / she resides in the EU, he / she may use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show to settle the dispute out of court. The certified Alternative Dispute Resolution (ADR) Body which is competent for this purpose is the European Consumer Centre of Greece (ECC GREECE) – Address: 144, Alexandras Avenue, 11 471, Athens, +30 2106460284 +30 2106460784 [email protected]. The Customer may contact the above body in order to ask for advice and instructions throughout the procedure of submitting and processing his / her complaint.

It should be pointed out that the protection afforded by the provisions of the Law, as well as by these terms and conditions, on distance sales contracts, shall apply only to transactions with natural persons who are engaged in transactions for purposes which are outside their trade, business, craft or profession.

If any part of the sales agreement under these terms and conditions is found to be invalid or unenforceable by virtue of a court judgment, the remainder of the agreement shall remain in effect. H.O.C.RE.D. may conclude an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer shall not be entitled to assign or transfer his / her rights or obligations.

All notifications must be made in writing (by hand on receipt, by e-mail, or by mail if received by H.O.C.RE.D.).